Privacy Policy

Effective Date: [4 December 2023]

Mogupets.com (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website or purchase our products. This Policy incorporates our Data Protection Notice in compliance with the Personal Data Protection Act (“PDPA”) of Singapore and includes specific terms for prescription product orders.

1. Data Protection Notice

This Data Protection Notice (“Notice”) sets out the basis on which KC & Watson (FE) Pte Ltd (“we”, “us”, or “our”) collects, uses, discloses, or otherwise processes personal data of our customers in accordance with the PDPA. This Notice applies to personal data in our possession or under our control, including data in the possession of organisations engaged to collect, use, disclose, or process personal data for our purposes.

Personal Data

As used in this Notice:

Customer: An individual who has contacted us about our goods or services or has entered into a contract with us.
Personal Data: Data about a customer who can be identified from that data or from that data combined with other information we have access to.

Examples of personal data we may collect include name, address, email, telephone number, nationality, and photographs.

Collection, Use, and Disclosure

We generally collect your personal data with your consent or as permitted by law, for purposes including but not limited to:

Performing our contractual obligations
Verifying identity
Responding to queries and requests
Processing payments
Managing our relationship with you
Complying with legal obligations

We may disclose your personal data to:

Third-party service providers (e.g., delivery partners, payment gateways)
Relevant governmental or regulatory authorities
Other organisations as necessary to fulfil your request or our legal obligations

Legitimate Interests

Without your consent, we may collect, use, or disclose your personal data if necessary for our legitimate interests such as fraud detection, service abuse prevention, or network security.

Withdrawing Consent

You may withdraw your consent at any time by contacting our Data Protection Officer. Withdrawal of consent may affect our ability to provide certain goods or services.

Access and Correction

You may request access to or correction of your personal data by contacting our Data Protection Officer. A reasonable fee may apply for access requests.

Protection of Personal Data

We implement administrative, physical, and technical measures to protect your data, including encryption, access controls, and regular security reviews. However, no method of online transmission is completely secure.

Retention

We retain personal data only as long as necessary for the purposes collected, or as required by law.

Transfers Outside Singapore

We generally do not transfer your personal data outside Singapore. If we do, we will obtain your consent and ensure a comparable level of protection is in place.

Data Protection Officer

You may contact our Data Protection Officer at:
📧 Email: feedback@kcwatson.com.sg

Changes to Notice

This Notice may be updated from time to time. Continued use of our services constitutes your acceptance of changes.

2. Prescription Orders and Information Sharing

If you place an order for a veterinarian-prescribed product (“Prescribed Product”) with us, you expressly consent that your personal information and any information related to your pet(s) included in your order will be shared with the veterinary clinic that issued the original prescription (“Prescribing Clinic”) for the purpose of prescription verification and order fulfilment.

You acknowledge and agree that this sharing of information is necessary for us to process and deliver your order for the Prescribed Product in accordance with applicable laws and veterinary requirements.

3. Information We Collect

When you use Mogupets.com, we may collect:

Personal information (name, email, phone number, billing/shipping address, payment details)
Pet-related information (if applicable)
Technical information (IP address, browser type, cookies)
Communications (queries, comments, feedback)

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you
Improve our website and services
Send relevant promotions (if opted in)

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service providers for order fulfilment
Regulatory authorities where required by law
Veterinary clinics for prescription verification

6. Cookies and Tracking

We use cookies to enhance user experience and site analytics. You may disable cookies in your browser settings.

7. Data Protection & Security

We apply technical and organisational measures to protect your personal information. Absolute security cannot be guaranteed.

8. Your Rights

You may request access, correction, or deletion of your personal data. Contact us at mogupets@kcwatson.com.sg .

9. Children’s Privacy

Our site is not directed to children under 13. We do not knowingly collect their data.

10. Third-Party Links

We are not responsible for third-party website privacy practices. Please review their policies before engaging.

11. Updates to This Policy

We may amend this policy at any time. Changes will be posted on this page with an updated effective date.

12. Contact Us

For privacy-related enquiries, please contact:
📧 mogupets@kcwatson.com.sg