To place an order, make sure you are logged in to your account or create a new account.
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, browse different categories. Click on a product to see more details. To add the product to your cart, click on the pink button that says “Add to Cart.”
After you add something to your cart, you can keep shopping or check out. To check out, click on the pink button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.
On the checkout page, add or select your shipping address. At this time, we only ship within Singapore. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the pink button that says “Place Order.” We’ll send you an email confirming your order.
A message about current events: Our team is focused on serving as many pet parents as possible, and due to high demand for essentials, we’re temporarily not able to change existing orders.
If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.
If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free.
If we have already processed your order, we may not be able to cancel it.